Our 1-year warranty for the SmokeGENIE is eligible to all users who bought from our authorised dealers. The warranty covers any defect due to manufacturing; any issues caused by FIRE, WATER or PHYSICAL damage is NOT COVERED.
During the warranty period, users can contact their local dealer or email us at INFO@PMIGEAR.com for direct machine support. Simply ship your machine back and we will arrange replacement where appropriate.
This warranty covers the SmokeGENIE main unit and its accessories. The chamber is considered as a consumable, and is therefore NOT covered by this warranty.