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60-Day Return Policy

What is the return policy?  

  • You may return most items within 60 days of delivery for a full refund. 

  • We respectfully request that you return the product in its original packaging with all package contents.

  • The customer pays for the cost of return shipping.  We can provide you with a return shipping label, if you would like.  We will deduct the cost of the return shipping label from your refund.

  • If the return is a result of our error (you received an incorrect or defective item, etc.), then we will provide you with a complimentary return shipping label.   

How do I process a return?  

  • LOG INTO YOUR ACCOUNT:  If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

  • SEND US AN EMAIL:  As an alternative, you can email us at to coordinate the return of an item.

  • CALL US:  As another option, you can also call us at 1-866-457-5937 to process your return.

 Where do I ship my return? 

  • Returns can be shipped to the following address: 
                    Knight Sound & Lighting 
                    Attn:  Returns 
                    4845 Allen Road 
                    Stow, OH  44224

How quickly will I receive my refund?

  • Your refund will be processed immediately upon receipt of the returned item.  Depending on the payment method that you have selected (credit card, PayPal, etc.) the refund may take 3-7 business days to show in your account.

For any other return related questions, please call us at 1-866-457-5937 or contact us via Live Chat.

Pricing and Product Specifications: 

Prices and product specifications are subject to change without notice and may have typographical errors. The customer must assume the responsibility of asking Knight Sound & Lighting, Inc. to verify selling prices and product specifications. Knight Sound & Lighting, Inc. retains the right to unilaterally cancel any order and refund customer’s money due to any pricing error or similar error.