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Product quality is very important to Juice Goose. We've felt that way since 1983. While we continue working toward a zero defect ideal, we recognize that, given enough time and product volume, some failures or issues are bound to occur. So, Juice Goose provides for the comfort and support of our customers with a generous warranty period and an unflinching dedication to customer service. Juice Goose manufactures most of the products it sells. However, we also act as a sales agent or distributor for products manufactured by other companies. As a result, product warranties vary between product series. Although Juice Goose will always support our customers and stand behind the products we sell, some wrranty policies and terms for such products are not within our control. See the links, below, for the actual warranty policy of individual manufacturers for details as well as the helpful Policy Summary. If you experience a problem with any product sold by Juice Goose, please call us and ask for technical assistance. If the unit needs to be serviced, whether or not under our warranty policy, we will issue an "RA" tracking number to be sure we provide the quickest and most reliable service possible.