Product Description
ETC 2x20 Universal Fader Wing Retrofit, Repair
Part# ETC 2x20 Universal Fader Wing Retrofit, Repair
| 1. This is for the repair of an existing item. |
| 2. Once you place your order, then we will email you with an RMA# and shipping instructions so that you can ship your item out for repair. |
| 3. Please note that it may take up to 1-business day for us to send you the RMA# and shipping instructions. |
| 4. You will pay for the cost of outbound shipping on the repair. You can also decide the speed at which you want to ship the item out for repair. |
| 5. Please provide us with any technical notes about the issues that you are having with this product, so that they can be address during the repair of the unit. |
| 6. The repair will take approximately 1-2 weeks from the date of receipt of the item. |
| 7. The repaired unit will then be shipped back to you via the outbound shipping method that you select with this order. (Free, Ground, 2-Day, Overnight). |
| 8. Please call us at 1-866-457-5937 for any technical support questions. |
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If you have an older Universal fader wing or Congo/Cobalt Master Playback Wing (without an orange USB connector on the back), your fader wing setup may change. Specifically, you would need to follow the connection guidelines for a USB 2.0 console listed in the Fader Wing Setup guide. The fader wing cannot be docked directly, and instead would need to be run with a separate USB cable to the console or pass through a USB 1.1 hub.
Fader wings with orange USB connectors (USB 2.0 compatible) can continue to be used as-is, without a USB Hub.
Older fader wings may be upgraded to USB 2.0 to avoid the need for a USB hub.
1 x 20 Universal Fader Wings cannot be upgraded, and should not need an upgrade as they cannot be docked.
Congo/Cobalt Master Playback Wings cannot be upgraded.
